Director- Delivery Excellence

Role Purpose
Lead the establishment and continuous improvement of PDA's organization-wide delivery management framework, ensuring digital transformation programs are supported by effective governance, delivery controls, performance assurance, resource planning, and institutional delivery capability.
The role will drive consistent delivery standards across PDA's programs and sector initiatives, strengthen organizational delivery maturity and provide leadership with reliable visibility of progress, risks, performance and outcomes.

Key Responsibilities

• Develop and implement PDA's delivery excellence framework, including delivery standards, methodologies, governance structures and performance management mechanisms.
• Establish program and project delivery controls covering planning, milestones, scope, budgets, risks, dependencies, quality and change management.
• Design and oversee portfolio-level delivery monitoring and assurance mechanisms to identify performance gaps, implementation risks and areas requiring management intervention.
• Establish standardized reporting frameworks, management dashboards, delivery health indicators and executive review processes.
• Define project lifecycle standards, stage-gate reviews, escalation protocols, documentation requirements and project closure criteria.
• Work with Program Delivery, sector leads, technical teams and senior management to strengthen delivery discipline and accountability.
• Lead independent delivery health reviews, readiness assessments and program performance evaluations, ensuring corrective actions are agreed and tracked.
• Identify recurring delivery bottlenecks, resource constraints, governance weaknesses and capability gaps, recommending practical improvements.
• Establish resource and delivery capacity planning mechanisms to support prioritization, workload visibility and effective utilization of delivery teams.
• Develop and implement delivery capability-building initiatives, including project management training, coaching, communities of practice and standard delivery toolkits.
• Promote adoption of appropriate Agile, Waterfall and hybrid delivery approaches based on program complexity and delivery requirements.
• Support executive decision-making through portfolio analysis, delivery performance insights, risk escalation and improvement recommendations.
• Drive continuous improvement and institutional learning through lessons learned, delivery maturity assessments and standardization of good practices.
• Ensure delivery governance and assurance arrangements remain aligned with PDA's mandate, applicable regulations and internal policies.

Required Qualifications

• Bachelor's degree in Project/Program Management, Engineering, Information Technology, Business Administration, Management or a related discipline.
• PMP, PgMP, PRINCE2, MSP or equivalent certification preferred.
• Additional qualifications in portfolio management, organizational transformation, quality management or process improvement would be advantageous.

Experience

• 12–15 years of relevant experience in program management, portfolio governance, delivery assurance, PMO leadership or organizational delivery transformation.
• Demonstrated experience establishing or leading enterprise-level program governance, delivery controls or delivery excellence functions.
• Experience overseeing complex digital transformation portfolios or large-scale technology-enabled programs.
• Experience in government, public-sector transformation, regulated organizations or complex multi-stakeholder environments preferred.
• Proven experience improving delivery performance, implementing standard methodologies and building organizational delivery capability.

Required Skills & Competencies

• Advanced knowledge of program and portfolio governance, delivery controls and assurance frameworks.
• Strong expertise in delivery performance management, risk assessment, resource planning and management reporting.
• Ability to design practical governance processes that improve delivery without creating unnecessary bureaucracy.
• Strong understanding of digital transformation delivery environments and technology program dependencies.
• Experience in PMO frameworks, project maturity models, delivery audits and continuous improvement.
• Strong organizational capability development, coaching and change management skills.
• Excellent analytical, executive reporting and stakeholder influencing capabilities.
• Ability to provide constructive challenge and independent delivery assurance.
• High levels of integrity, professional judgement, accountability and attention to detail.