Manager- Delivery Excellence

Role Purpose
Support the implementation and ongoing management of PDA's delivery excellence framework by maintaining program controls, monitoring delivery performance, strengthening reporting standards and supporting delivery capability development across the organisation.
The role will work closely with program managers, sector teams, and technical delivery functions to ensure consistent application of project management standards, accurate delivery information, and timely identification of risks and performance issues.

Key Responsibilities

• Implement and maintain standard project and program management templates, processes, controls and reporting mechanisms.
• Monitor program schedules, milestones, budgets, resources, risks, issues and dependencies across assigned delivery initiatives.
• Consolidate project performance information into portfolio dashboards, management reports and delivery status updates.
• Maintain delivery risk registers, issue logs, change control records, action trackers and governance documentation.
• Support delivery health checks, milestone reviews, compliance assessments and program assurance activities.
• Track implementation of agreed corrective actions and escalate unresolved delivery issues.
• Coordinate portfolio review meetings, governance forums, delivery performance discussions and management reporting cycles.
• Support resource capacity planning, workload monitoring and identification of delivery constraints.
• Assist in developing and delivering project management training, standard toolkits, guidance materials and capability-building initiatives.
• Work with program and project managers to improve the quality of delivery plans, reporting, risk assessments and documentation.
• Maintain lessons learned, delivery improvement registers and knowledge-sharing resources.
• Support adoption and effective use of project management and reporting systems.
• Identify opportunities to streamline delivery processes, improve reporting accuracy and strengthen project governance.

Required Qualifications

• Bachelor's degree in Project Management, Business Administration, Engineering, Information Technology, Management or a related discipline.
• PMP, PRINCE2, Agile, Scrum or equivalent certification preferred.

Experience

• 8 years of relevant experience in project management, PMO operations, program controls, delivery governance or performance monitoring.
• Practical experience developing or maintaining project reporting, delivery dashboards, risk registers and governance documentation.
• Experience supporting digital transformation programs, technology projects or large-scale organizational initiatives.
• Experience in government, public-sector programs or complex multi-stakeholder environments preferred.
• Exposure to delivery capability improvement, project assurance or PMO process development would be advantageous.

Required Skills & Competencies

• Strong project controls, delivery monitoring and performance reporting skills.
• Knowledge of project management frameworks, risk management, issue tracking and change control.
• Proficiency in Microsoft Project, Excel, Power BI, PowerPoint, Jira or equivalent project management tools.
• Strong analytical skills and ability to interpret delivery performance information.
• Excellent documentation, coordination and organizational skills.
• Ability to work across multiple programs and engage with technical and non-technical teams.
• Understanding of program governance, reporting standards and delivery assurance practices.
• Strong problem-solving, process improvement and communication capabilities.
• High levels of integrity, accountability, accuracy and attention to detail.