Digital Solutions Specialist

Role Purpose
The Pakistan Digital Authority (PDA) is seeking a Digital Solutions Specialist to support the design, development, and implementation of digital platforms and AI-enabled solutions across government.
The ideal candidate will combine strong business understanding, technical knowledge, and execution capabilities to translate user needs into practical digital solutions. The role requires experience working with cross-functional teams, managing stakeholder expectations, and delivering user-centric solutions that create measurable impact.

Key Responsibilities

• Manage digital initiatives from requirements gathering and solution design through development, testing, deployment, and continuous improvement.
• Understand user needs and translate business requirements into clear specifications, user stories, acceptance criteria, and workflows.
• Prioritize features and enhancements based on user value, organizational objectives, and technical feasibility.
• Collaborate with engineering, design, AI/ML, and QA teams to ensure effective delivery.
• Identify opportunities to apply AI and emerging technologies to improve government operations and public services.
• Define requirements for AI-enabled capabilities such as intelligent search, document analysis, conversational AI, and workflow automation.
• Evaluate AI-driven solutions for accuracy, usability, reliability, and alignment with user needs.
• Engage with government ministries, departments, and internal stakeholders to gather requirements, manage dependencies, and coordinate implementation.
• Participate in Agile ceremonies, solution demonstrations, user acceptance testing (UAT), and release planning.
• Define success metrics, gather user feedback, and recommend continuous improvements.

Required Qualifications & Experience

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Business Administration, or a related discipline.
• 4 years of experience in digital solutions, technology consulting, business analysis, or related roles.
• Experience managing digital initiatives and working with cross-functional technical teams.
• Practical understanding of AI concepts, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), AI agents, and prompt engineering.
• Understanding of Agile methodologies, SDLC, APIs, system integrations, and data flows.
• Proficiency in writing requirement documents, user stories, acceptance criteria, and process flows.
• Familiarity with tools such as Jira, Confluence, and Figma.
• Strong analytical, problem-solving, communication, and stakeholder management skills.

Preferred Experience

• Experience with government digital transformation initiatives or large-scale enterprise systems.
• Exposure to AI-powered applications, knowledge management systems, or intelligent automation.
• Understanding of data privacy, information security, and responsible AI practices.
• Experience working in complex environments with multiple stakeholders and evolving priorities.