Technical Solutions Manager

Job Specification:

• Support the CTO in implementing the organization’s technology and infrastructure roadmap.
• Manage day-to-day data center operations, including maintenance, capacity planning, and performance optimization.
• Assist in the design, deployment, and upgrade of infrastructure to ensure scalability and resilience.
• Monitor network, storage, and compute environments, ensuring uptime and security compliance.
• Coordinate with vendors for hardware/software procurement, maintenance contracts, and SLA compliance.
• Maintain technical documentation, asset registers, and compliance with ISO and Tier certification standards.
• Assist in incident management, perform root cause analysis (RCA), and ensure timely resolution of technical issues.
• Support integration of emerging technologies such as AI, Quantum, and IoT into existing infrastructure.
• Participate in R&D collaborations, proof-of-concept testing, and innovation projects.
• Ensure cybersecurity best practices, data protection, and regulatory compliance (PECA 2016, PSS & ISO standards).
• Prepare technical reports, dashboards, and performance metrics for senior management review.
• Perform any other tasks assigned by management.

Qualifications:

• MS/PhD in Computer Science, Electrical Engineering, Information Technology, or related field from an HEC-recognized university.
• PhD will be preferred
• Certifications such as CCIE/CCNA/CCNP, or equivalent Data Center certifications are desirable.
• Knowledge of Cloud Architecture, Cybersecurity and Emerging Technologies (AI / Quantum Computing / IoT) will be an advantage..

Experience:

• Minimum 10-12+ years of professional experience in technology operations, data center management, or infrastructure engineering.
• Proven record in system implementation, server/network management, and IT infrastructure planning.
• Hands-on experience in Data Center operations, virtualization, cloud integration, and cybersecurity protocols.
• Exposure to emerging technologies, research computing, or digital transformation projects preferred.
• Strong team leadership, vendor coordination, and project execution skills.